On Thursday, Feb. 17, the Senate Finance Committee held a hearing entitled “Spotlighting IRS Customer Service Challenges.” The witnesses included National Taxpayer Advocate Erin Collins with the Internal Revenue Service (IRS); Jessica Lucas-Judy, director of the Strategic Issues team at the U.S. Government Accountability Office (GAO); and Jan Lewis, chair of the Tax Executive Committee at the American Institute of CPAs. The discussion centered around IT modernization, accessibility, authority and workforce shortages at the IRS.