In September I had work in Cleveland, Ohio. I had not been there in a number of years and I was astonished at the positive developments the city has made. It is filled with open spaces, little traffic congestion and winning sports teams but for the Cleveland Browns, who have more team spirit than all winning franchises!

While there I toured the Rock & Roll Hall of Fame. It is truly extraordinary and I encourage all of you to visit it if you like good music. When the rock band KISS was inducted into the Rock & Roll Hall of Fame, the question was asked, “What makes great rock and roll?” The emcee stated “Impact, Influence, and Awesomeness.” I believe the same could be said when the parties, counsel and the neutral successfully resolve a complicated case through mediation. Everyone walks away with a sense of “impact, influence and awesomeness.” Three great words to remember in any major accomplishment.