Mortgages, Consumer Complaint System

CFPB Publishes Consumer Response Annual Report

Ballard Spahr LLP on 4/8/2024

The CFPB published its Consumer Response Annual Report for 2023, which discusses the consumer complaints received by the CFPB in that year and how companies responded to those complaints. The CFPB monitors consumers’...more

CFPB report highlights problems military families have experienced with digital payment apps

Ballard Spahr LLP on 6/26/2023

On June 20, 2023, the Consumer Financial Protection Bureau (“CFPB”) issued its Office of Servicemember Affairs Annual Report, which analyzes consumer complaints received from servicemembers, veterans, and their families for...more

Mortgage-Related Complaints to CFPB in 2022

Bradley Arant Boult Cummings LLP on 4/25/2023

On March 31, 2023, the CFPB released its annual consumer complaints report. Although there was a significant increase in non-mortgage related complaints, the volume of mortgage-related complaints decreased compared to...more

CFPB Updates 2020 Complaint Bulletin and Again Focuses on COVID-19 Related Complaints

Ballard Spahr LLP on 7/17/2020

On July 16, 2020, the Consumer Financial Protection Bureau (CFPB) issued an updated 2020 Complaint Bulletin and again focused on complaints related to COVID-19....more

CFPB Update: April 2019

Burr & Forman on 4/12/2019

The Consumer Financial Protection Bureau (CFPB or Bureau) is a U.S. government agency created by the Dodd-Frank Wall Street Reform and Consumer Protection Act. The CFPB is the first federal agency tasked solely with the...more

CFPB Complaint Report Highlights Servicemember Complaints in 2018 from All 50 States

Ballard Spahr LLP on 3/25/2019

The CFPB recently published the latest complaint snapshot report which detailed complaint numbers, trends, and top issues reported by servicemembers, veterans, and their families across the country....more

CFPB Issues Semi Annual Report to Congress

Smith Debnam Narron Drake Saintsing & Myers,... on 3/1/2019

The CFPB has issued its Semi-Annual Report to Congress for the time period beginning April 1, 2018 and ending September 30, 2018. The Report is the first issued by newly confirmed Director Kathy Kraninger and outlines the...more

CFPB Releases Consumer Complaint Snapshot: 50 State Report

Ballard Spahr LLP on 11/9/2018

On October 23, 2018, the Consumer Financial Protection Bureau (CFPB) issued a new report, Complaint Snapshot: 50 State Report, providing a high-level overview of the trends in consumer complaints submitted to the CFPB from...more

Pennsylvania Attorney General solicits redlining complaints from consumers

Ballard Spahr LLP on 11/1/2018

As part of an investigation launched earlier this year into allegations of redlining in the Philadelphia area, the Pennsylvania Attorney General Josh Shapiro recently called on mortgage borrowers and home loan applicants in...more

Your Daily Dose of Financial News

Robins Kaplan LLP on 4/26/2018

Facebook’s Q1 results make a strong case for Zuckerberg and his ilk riding out arguably its most serious crisis to date (the flood of criticism over its privacy practices and handling of user data) with next-to-no effect on...more

CFPB issues annual complaint report

Ballard Spahr LLP on 4/11/2018

The CFPB has issued its Consumer Response Annual Report that provides an analysis of the approximately 320,200 complaints received by the CFPB between January 1 and December 31, 2017. (In 2016, the CFPB received...more

CFPB October 2017 “special edition” complaint report highlights servicemember complaints

Ballard Spahr LLP on 11/2/2017

The CFPB’s October 2017 complaint report, which the CFPB calls a “special edition” monthly complaint report, departs from the format of the CFPB’s standard monthly reports. (The CFPB’s June and July 2017 complaint reports...more

Fall 2017 Consumer Financial Protection Bureau Update

Burr & Forman on 10/26/2017

The Consumer Financial Protection Bureau (“CFPB” or “Bureau”) is a U.S. government agency created by the Dodd-Frank Wall Street Reform and Consumer Protection Act. The CFPB is the first federal agency tasked solely with the...more

CFPB's Monthly Complaint Report Takes a New Approach

Smith Debnam Narron Drake Saintsing & Myers,... on 6/28/2017

The CFPB has issued its monthly complaint report. The report is a high level snapshot of trends in consumer complaints. The report traditionally provides a summary of the volume of complaints by product category, by company...more

CFPB Examines Complaints Filed By Older Consumers

Goodwin on 6/15/2017

On May 31, 2017, the Consumer Financial Protection Bureau (CFPB) issued its Monthly Complaint Report, this month complaints by consumer aged 62 and older. The CFPB drew its analysis of more than 103,100 complaints from its...more

CFPB Monthly Report Highlights Consumer Complaint Increases in Mortgage and Credit Card Products

Smith Debnam Narron Drake Saintsing & Myers,... on 3/31/2017

The CFPB issued its monthly report on consumer complaints this week. The report is a high level snapshot of trends in consumer complaints. The Report provides a summary of the volume of complaints by product category, by...more

NAFCU urges regulatory relief for credit unions in letter to Secretary of the Treasury Mnuchin

Ballard Spahr LLP on 3/3/2017

On February 28, 2017, B. Dan Berger, President and Chief Executive Officer of the National Association of Federally-Insured Credit Unions (the “NAFCU“), urged regulatory relief for credit unions in a letter submitted to the...more

CFPB issues report on servicemember complaints

Ballard Spahr LLP on 11/14/2016

A new CFPB report, “A snapshot of servicemember complaints,” focuses on issues related to VA mortgage refinancing. The report indicates that as of November 1, 2016, the CFPB had received over 12,500 mortgage complaints...more

CFPB September 2016 complaint report highlights money transfer complaints, complaints from Pennsylvania consumers

Ballard Spahr LLP on 9/28/2016

The CFPB has issued its September 2016 complaint report which highlights complaints about money transfers and complaints from consumers in Pennsylvania and the Philadelphia metro area. The CFPB began taking money transfer...more

CFPB May 2016 complaint report highlights credit reporting complaints, complaints from New Mexico consumers

Ballard Spahr LLP on 5/26/2016

The CFPB has issued its May 2016 complaint report which highlights complaints about credit reporting and complaints from consumers in New Mexico and the Albuquerque metro area. The CFPB began taking complaints about credit...more

CFPB April 2016 Complaint Report Highlights Mortgage Complaints, Complaints From California Consumers

Ballard Spahr LLP on 5/16/2016

The Consumer Financial Protection Bureau (CFPB)has issued its April 2016 complaint report which highlights complaints about mortgages and complaints from consumers in California. The CFPB began taking complaints about...more

CFPB April 2016 complaint report highlights mortgage complaints, complaints from California consumers

Ballard Spahr LLP on 4/28/2016

The CFPB has issued its April 2016 complaint report which highlights complaints about mortgages and complaints from consumers in California. The CFPB began taking complaints about mortgages in December 2011....more

CFPB releases 2015 complaint report

Ballard Spahr LLP on 4/6/2016

The CFPB’s Consumer Response Annual Report analyzing complaints handled in 2015 indicates that volume rose 8% from 250,700 complaints in 2014 to 271,600 in 2015. The report provides data on the most common types of complaints...more

Money transfer complaints highlighted in CFPB December 2015 complaint report

Ballard Spahr LLP on 12/28/2015

The CFPB has issued its December 2015 complaint report which highlights money transfer complaints and complaints from consumers in Georgia and the Atlanta metro area. General findings include the following: As of...more

Dodd-Frank News: November 2015: Dodd-Frank Wall Street Reform and Consumer Protection Act Update

Burr & Forman on 11/3/2015

The Dodd-Frank Wall Street Reform and Consumer Protection Act was enacted as a measure to promote financial stability and protection for consumers through increased regulation of nearly every aspect of the consumer finance...more

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