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Good job, but keep going: UK FCA’s review of vulnerable customer treatment

During 2024, the Financial Conduct Authority (FCA) carried out a review of firms’ treatment of customers in vulnerable circumstances. After a lengthy and detailed review, the FCA published its findings on how firms support...more

Consumer Duty: navigating the Consumer Understanding Outcome

Under the new Consumer Understanding Outcome, firms in scope of the Consumer Duty must support retail customer understanding so that all communications meet the information needs of retail customers; are likely to be...more

Buy Now, Regulate Later: is a new regime on the horizon?

Following the Woolard review earlier this year, HMT has published its much anticipated consultation paper on regulating the Buy Now Pay Later (BNPL) market. The industry is likely to have mixed reactions to the proposals....more

Woolard Review sets out vision for unsecured credit: now over to the FCA to make it happen

The Woolard Review team has acted swiftly in publishing their recommendations to the FCA, publishing their findings just over two months after the initial Call for Input closed. The Review contains a number of recommendations...more

Insurance Horizons 2019

As a global insurance industry team, we aim to follow industry trends and developments as closely as possible in order to deliver well informed perspectives and thought leadership to our clients and contacts. In the newly...more

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