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Five Tips for Adding Value to Legal Clients' Experience in 2023

2022 was a year of transition, with law firms and clients moving into a new post-pandemic phase while dealing with rising inflation and global uncertainty. Throughout this time, we have been working with clients of all sizes...more

Tips for a Better Client Experience

When I'm coaching attorneys on strengthening client relationships, I often ask them to think about their last big purchase. Was it a good or bad experience? Why? ...more

Using Client Feedback to Create SMART Objectives

How are you doing on your New Year’s resolutions? If you are not as far along as you had hoped, you are not alone. That’s because most people set resolutions that are broad or unrealistic. In Troutman Pepper’s Client...more

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