The overarching aim of the Consumer Duty principle is to achieve good outcomes for customers. The Consumer Support outcome is intended to ensure that firms apply the same standards to customer journeys before and after the...more
On 3 March 2023, the FCA published its third batch of portfolio letters setting out its expectations for firms implementing the Consumer Duty. We covered the previous two sets of letters in our Engage articles of 9 and 28...more
The outlook for 2023 looks uncertain, following another tumultuous year. The collapse of a number of large cryptocurrency exchanges has shone another spotlight on the digital asset market. The financial system’s resilience...more