Rachel Shields Williams

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Integrations and Taxonomy in Experience Management

The last in a three-part series on getting started in Experience Management by Rachel Shields Williams – Director, Knowledge Management Enablement & Insights at Sidley Austin LLP....more

8/15/2023 / Business of Law , Client Services , Firm Leadership , LMAMKT , Strategic Planning

Business Uses of a Modern Experience Platform

The second in a three-part series on getting started in Experience Management by Rachel Shields Williams, Director, Knowledge Management Enablement & Insights at Sidley Austin LLP....more

8/3/2023 / Business of Law , Client Services , Data Management , Firm Leadership , LMAMKT , Strategic Planning

Getting Started in Experience Management – Part One: Building the Business Case

The first in a three-part series on deploying Experience Management in a law firm, by Rachel Shields Williams....more

6/29/2023 / Business of Law , Client Services , Data Management , Firm Leadership , LMAMKT , Strategic Planning

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