Website session replay technology continues to fuel class action litigation alleging violations of anti-wiretap laws in all-party consent states. In 2021, we issued an alert highlighting that session replay lawsuits were...more
“This call may be recorded for quality assurance or training purposes.” We have all heard the outgoing announcement while on hold. One benefit of this announcement is that this common courtesy is part of good customer...more
Biometric technology – technology that identifies individuals based on measurements of their biological characteristics, such as facial geometry, voiceprints, or fingerprints – has become a ubiquitous part of the consumer...more