Connie reminded us that digital transformation isn’t an objective, it’s a process. By understanding it as a program for iteratively delivering change, users of workflow automation (or other technologies) can see that every workflow they develop, even if it’s not used, is a “useful exercise,” in her words, “particularly now.”
Experimentation captures valuable experience, in other words, and sheds light on what workflows work best. As Justin Hectus added, the ease of use of a solution like TAP allows rapid prototyping of new processes and quick optimization of the ones that succeed.