Healthcare providers are increasingly investing in and deploying telehealth capabilities that will extendservices to patients in rural areas, deliver higher-quality care to individuals with complex conditions, andreduce costs associated with unnecessary emergency department (ED) visits, transfers and admissions,among other benefits.
Telehealth programs require institutions to make upfront investments in technology, program design andstaffing. While payers are increasingly expanding coverage for telehealth services, receiving reimbursementacross all payers at a level commensurate with costs continues to be a challenge. To that end, providers areeager to think beyond reimbursement and understand the potential comprehensive return on investment(ROI) of various telehealth programs.
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