My wife and I have been in our house for over 11 years and it’s been one remodeling project after another. This is what happens when the previous owner did nothing for 20 years. We hired a general contractor to redo our bathrooms and we liked them so much that we hired them for an expansion, which added a mudroom to the front of the house. We thought they were good, but we didn’t monitor them closely. Had we looked closely at the sloppy work in the bathroom, we’d probably have second thoughts of using them again. The mudroom expansion was a disaster from even before day 1 when they brought in architects that weren’t licensed architects. We saw the warning signs and we did nothing, because we placed faith in professionals that didn’t deserve it. The work was shoddy, there were large cost overruns, and they essentially walked off the jobs before Hurricane Sandy hit. We eventually sued them and recouped some of what we spent, but some things can never be repaired. As homeowners, we pay the price for this mistake. As plan sponsors and fiduciaries, employers can’t afford to just put faith in their plan providers without reviewing the work they do. This article is all about why plan sponsors make the mistake of just assuming that everything their plan providers is perfect because it never is.