CA Settles With StubHub Over Pandemic-Related Event Cancellations

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  • California AG Rob Bonta settled with StubHub, Inc., to resolve allegations that it failed to pay refunds for canceled events during the COVID-19 pandemic in violation of state consumer protection law.
  • According to the complaint, StubHub allegedly failed to provide “FanProtect Guarantee” full refunds of ticket purchase prices and fees for events cancelled due to the COVID-19 pandemic and offered to credit customers’ accounts instead.
  • Under the terms of the settlement, StubHub must fully refund eligible consumers and pay $295,000 in civil penalties.
  • We have previously covered StubHub’s 2021 settlement with 11 AGs to resolve similar allegations.
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