In today’s competitive legal market, having a robust Client Experience (“CX”) program can be an important tool in the client retention and business development toolbox. The hybrid workplace may have thrown a wrench into your plans to either start or continue your CX program, but perhaps today’s “new normal” might actually provide additional opportunities to connect with clients and build an even more robust program. I spoke to several CX pros about starting and sustaining a program in today’s work environment.