Recently, Maplesoft announced that an unauthorized party was able to install malicious code in the company’s online store. As a result, the financial information, including credit card numbers, of certain customers were accessible to the unauthorized party. On April 9, 2022, the company issued data breach notifications to all affected parties informing them of the breach.

If you received a data breach notification, it is essential you understand what is at risk and what you can do about it. More about what you can do if your data was stolen is available in our prior blog post, "A Guide For Victims of a Data Breach”.

On average, victims of identity theft spend 200 hours and over $1,300 recovering their identity. Many victims also suffer emotional distress, incur credit damage, discover loans taken out in their name without their knowledge, and may even end up with a criminal record for crimes they did not commit. Taking immediate action is the best way to prevent the worst consequences of a data breach.

What We Know So Far About the Maplesoft Data Breach

According to a letter issued by the company, on April 7, 2022, Maplesoft was contacted by a customer who believed that their payment card had been compromised after making a purchase from Maplesoft’s online store. In response, the company investigated the customer’s claim, discovering that an unauthorized party had placed a line of malicious code in the company’s online store. As a result, the unauthorized party was able to access the payment information of certain customers.

Maplesoft is a division of the Canadian software company Waterloo Maple, Inc. Maplesoft develops, markets and sells mathematics-based software to engineers, educators and researchers in a variety of industries, including science, technology, engineering and mathematics. Waterloo Maple is a subsidiary of Cybernet Systems Group, a Japanese software company. Maplesoft employs more than 130 employees and generates approximately $34 million in annual revenue.

More About the Causes and Risks of Data Breaches

Often, data breaches are the result of a hacker gaining unauthorized access to a company’s computer systems with the intention of obtaining sensitive consumer information. While no one can know the reason why a hacker targeted Maplesoft, it is common for hackers and other criminals to identify those companies believed to have weak data security systems or vulnerabilities in their networks.

Once a cybercriminal gains access to a computer network, they can then access and remove any data stored on the compromised servers. While in most cases a company experiencing a data breach can identify which files were accessible, there may be no way for the company to tell which files the hacker actually accessed or whether they removed any data.

While the fact that your information was compromised in a data breach does not necessarily mean it will be used for criminal purposes, being the victim of a data breach puts your sensitive data in the hands of an unauthorized person. As a result, you are at an increased risk of identity theft and other frauds, and criminal use of your information is a possibility that should not be ignored.

Given this reality, individuals who receive a Maplesoft data breach notification should take the situation seriously and remain vigilant in checking for any signs of unauthorized activity. Businesses like Maplesoft are responsible for protecting the consumer data in their possession. If evidence emerges that Maplesoft failed to adequately protect your sensitive information, you may be eligible for financial compensation through a data breach lawsuit.

What Are Consumers’ Remedies in the Wake of the Maplesoft Data Breach?

When customers decided to do business with Maplesoft, they assumed that the company would take their privacy concerns seriously. And it goes without saying that consumers would think twice before giving a company access to their information if they knew it wasn’t going to be secure. Thus, data breaches such as this one raise questions about the adequacy of a company’s data security system.

When a business, government entity, non-profit organization, school, or any other organization accepts and stores consumer data, it also accepts a legal obligation to ensure this information remains private. The United States data breach laws allow consumers to pursue civil data breach claims against organizations that fail to protect their information.

Of course, given the recency of the Maplesoft data breach, the investigation into the incident is still in its early stages. And, as of right now, there is not yet any evidence suggesting Maplesoft is legally responsible for the breach. However, that could change as additional information about the breach and its causes is revealed.

If you have questions about your ability to bring a data breach class action lawsuit against Maplesoft, reach out to a data breach attorney as soon as possible.

What Should You Do if You Receive a Maplesoft Data Breach Notification?

If Maplesoft sends you a data breach notification letter, you are among those whose information was compromised in the recent breach. While this isn’t a time to panic, the situation warrants your attention. Below are a few important steps you can take to protect yourself from identity theft and other fraudulent activity:

1. Identify What Information Was Compromised: The first thing to do after learning of a data breach is to carefully review the data breach letter sent. The letter will tell you what information of yours was accessible to the unauthorized party. Be sure to make a copy of the letter and keep it for your records. If you have trouble understanding the letter or what steps you can take to protect yourself, a data breach lawyer can help.

2. Limit Future Access to Your Accounts: Once you determine what information of yours was affected by the breach, the safest play is to assume that the hacker orchestrating the attack stole your data. While this may not be the case, it’s better to be safe than sorry. To prevent future access to your accounts, you should change all passwords and security questions for any online account. This includes online banking accounts, credit card accounts, online shopping accounts, and any other account containing your personal information. You should also consider changing your social media account passwords and setting up multi-factor authentication where it is available.

3. Protect Your Credit and Your Financial Accounts: After a data breach, companies often provide affected parties with free credit monitoring services. Signing up for the free credit monitoring offers some significant protections and doesn’t impact any of your rights to pursue a data breach lawsuit against the company if it turns out they were legally responsible for the breach. You should contact a credit bureau to request a copy of your credit report—even if you do not notice any signs of fraud or unauthorized activity. Adding a fraud alert to your account will provide you with additional protection.

4. Consider Implementing a Credit Freeze: A credit freeze prevents anyone from accessing your credit report. Credit freezes are free and stay in effect until you remove them. Once a credit freeze is in place, you can temporarily lift the freeze if you need to apply for any type of credit. While placing a credit freeze on your accounts may seem like overkill, given the risks involved, it’s justified. According to the Identity Theft Resource Center (“ITRC”), placing a credit freeze on your account is the “single most effective way to prevent a new credit/financial account from being opened.” However, just 3% of data breach victims place a freeze on their accounts.

5. Regularly Monitor Your Credit Report and Financial Accounts: Protecting yourself in the wake of a data breach requires an ongoing effort on your part. You should regularly check your credit report and all financial account statements, looking for any signs of unauthorized activity or fraud. You should also call your banks and credit card companies to report the fact that your information was compromised in a data breach.

Below is a copy of the initial data breach letter issued by Maplesoft:

Dear [Consumer],

I am writing to you today to notify you of a data breach that recently occurred in our online store. We are reaching out to inform anyone who has been affected by this incident. Unfortunately, your payment card details, email, billing address and name, may have been included in this data breach.

What happened? On Thursday, April 7, 2022 we were contacted by a customer, who suspected their payment card had been compromised following a transaction they completed in our store. During our investigation we discovered that a malicious script had been placed in our online store. As a result, the perpetrators were able to gain access to financial information as customers made transactions. We took immediate action to secure our systems which included temporarily shutting down our online store and website. Because you completed a transaction in our store while this script was in place, we are notifying you about this breach.

What now? We have removed the malicious script from our online store and we are actively monitoring our platforms and systems to ensure that no further customer data is compromised. We strongly recommend that you immediately contact your payment card provider and inform them of this breach so that they can issue you a replacement card. We also recommend that you review your financial statements and report any suspicious transactions to your card provider. We sincerely apologize for the worry and inconvenience this incident has caused. If there is anything we can do to assist you, please email Gayle Horyn, our data protection officer, at privacy@maplesoft.com weekdays between 9am and 5pm EST.