The beauty of being an ERISA attorney is that when you think you’ve seen it all, you’ve seen something new. While most plan providers are professional, ethical, and competent, it’s the outliers that I’m fascinated about. Also, 401(k) plan sponsors using these ineffective plan providers need my help, not the ones who hired good providers. So these “horror stories” are things you shouldn’t become and if some of these stories may describe you, you have time to change your behavior.
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