This week, the Federal Aviation Administration (FAA) announced its Unmanned Aircraft Systems (UAS) Support Center Case Management System (CMS), designed to streamline how industry stakeholders’ questions are answered and provide responses in a more timely manner. This new process will use a Contact Customer Support form that allows the public as well as stakeholders to submit their questions to the FAA and more easily obtain the appropriate answer or information necessary to operate drones safely and in accordance with FAA regulations. Inquiries must include the stakeholder’s name, preferred method of communications, email address, phone number, zip code, and type of UAS so that the Support Center Analysts can more efficiently answer the specific question or concern. This is yet another step towards more widespread integration of drones into the national airspace. For the FAA and stakeholders, ease (and speed) of communication is key to success.
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