As the world learns how to navigate the new normal, businesses have become accustomed to dealing with what used to be considered exceptional – managing mass shut-downs, disrupted supply chains, the collapse of demand, and the navigation of government programs. It is a sobering thought that this may be something that will continue to be, if not the norm, then a norm for the next couple of years. But, as lockdowns lift and social distancing measures are eased, the business and policy environment will start to shift.
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