“Having all the information that we needed in our (TAP) technology and in our CLM combined together with just a little bit of institutional knowledge from Legal Operations and supporting attorneys – we were able to get people up and running within a week and not really have a business interruption for a big part of our international business.”
Andy Cooper, Legal Operations Manager, IDEXX Laboratories
2 • Existing technology to tackle new problems
Business Continuity in a crisis demands that employees are able to continue doing their work. Leveraging the technologies that are already on hand is the easiest way to do this. Organizations that already have matter and document management systems in place and capture all pertinent details and data in systems with reporting capabilities, not spreadsheets, have the upper hand. Without these systems in place, even virtual information can be almost as difficult to wrangle as paper.
“We’ve had personnel changes, we’ve had people that have gone out sick related to COVID, so we’ve had to do some shifting of gears rapidly, and having these technologies at our disposal, it made it significantly easier to disperse the work or see where our gaps are, see where things are falling off, so we can address them appropriately.”
Andy Cooper, Legal Operations Manager, IDEXX Laboratories
3 • Metrics to inform data-driven decisions
Data may be the greatest untapped resource in a legal department’s possession. By taking large data-sets and revealing their patterns, trends, and associations, legal departments are able to drive keen decision-making. The departments that rely on dashboards and have analytical reporting in place definitely have an advantage during a crisis.
“Anything that they weren’t doing electronically, find a way to make it electronic, otherwise you won’t know who’s doing it, what their workload is, et cetera.”
Mike Russell, Lean Leader – Legal Operations, Trane Technologies
“A tech-enabled Law department of the future will really be using the data to inform decision making in a more meaningful way, whether that’s through existing tools or analytics tools, dashboards, Tableau, Power BI, Click, etc.”
Kevin Clem, Chief Commercial Officer, HBR Consulting
4 • Innovation and iteration of digital transformation
A flexible and centralized tech stack has been important for these Legal Ops teams, because it allows their departments – and by extension, the companies around them – to stay functional during the crisis. Working from home means working with the tools employees have at home: no more filing cabinets, no more disconnected and non-integrated repositories, no more physical mail.
This demanded they innovate using the tools on hand to solve the challenges of having to quickly pivot to a new operational environment, and quickly experiment with fresh approaches and adaptations.