Enacted in 1991 to stem the tide of telemarketing calls, the Telephone Consumer Protection Act (TCPA) restricts “the making of telemarketing calls and the use of automatic telephone dialing systems and artificial or prerecorded voice messages,” the Federal Communications Commission (FCC) explains. Regardless of the FCC’s actions to establish a national do not-call registry, undertaken in coordination with the Federal Trade Commission (FTC), experts say the volume of unwanted telemarketing calls placed via automated means, or “robocalls,” has grown drastically in recent years. Consequently, consumer complaints continue to rise along with the frequency of these calls.
Please see full publication below for more information.