On August 1, 2023, Progressive Casualty Insurance Company (“Progressive”) filed a notice of data breach with the Attorney General of Maine after discovering that employees of a third-party vendor improperly shared their Progressive access credentials with unauthorized individuals. In this notice, Progressive explains that the incident resulted in an unauthorized party being able to access consumers’ information, which includes their names, addresses, driver’s license numbers, email addresses, phone numbers, dates of birth and other confidential information. Upon completing its investigation, Progressive began sending out data breach notification letters to all individuals whose information was affected by the recent data security incident.

If you received a data breach notification from Progressive Casualty Insurance Company, it is essential you understand what is at risk and what you can do about it. A data breach lawyer can help you learn more about how to protect yourself from becoming a victim of fraud or identity theft as well as discuss your legal options following the Progressive Insurance data breach. For more information, please see our recent piece on the topic here.

What Caused the Breach Affecting Progressive Insurance Customers?

The Progressive Insurance data breach was only recently announced, and more information is expected in the near future. However, Progressive’s filing with the Attorney General of Maine provides some important information on what led up to the breach. According to this source, Progressive relies on third-party vendors to provide call center services. On May 19, 2023, Progressive was informed about a potential data security incident by one of its vendors.

Evidently, the vendor’s employees improperly shared their Progressive access credentials with unauthorized individuals. This provided unauthorized parties with access to the confidential information of some Progressive customers. Progressive’s letter explains that “the earliest date of employment of any of the potentially involved employees by the third-party service provider was May 2021, but most were hired during or after the fall of 2022.”

After learning that sensitive consumer data was accessible to an unauthorized party, Progressive Insurance reviewed the compromised files to determine what information was leaked and which consumers were impacted. While the breached information varies depending on the individual, it may include your name, address, driver’s license number, email address, phone number, date of birth and other confidential information.

On August 1, 2023, Progressive Insurance sent out data breach letters to anyone who was affected by the recent data security incident. These letters should provide victims with a list of what information belonging to them was compromised.

More Information About Progressive Casualty Insurance Company

Progressive Casualty Insurance Company is an insurance company based out of Mayfield Village, Ohio. Progressive offers a range of insurance types, including personal and commercial auto, motorcycle, boat, and recreational vehicle insurance. Progressive is publicly traded on the New York Stock Exchange under the symbol “PGR.” Progressive Insurance employs more than 49,000 people and generates approximately $48 billion in annual revenue.