On September 2, 2024, Service Access & Management, Inc. (“SAM”) filed a notice of data breach with the U.S. Department of Health and Human Services Office for Civil Rights after discovering that an unauthorized actor gained access to SAM’s IT system. In this notice, SAM explains that the incident resulted in an unauthorized party being able to access consumers’ sensitive information. Upon completing its investigation, SAM began sending out data breach notification letters to all individuals whose information was affected by the recent data security incident.
If you received a data breach notification from Service Access & Management, Inc., it is essential you understand what is at risk and what you can do about it. A data breach lawyer can help you learn more about how to protect yourself from becoming a victim of fraud or identity theft, as well as discuss your legal options following the Service Access & Management data breach. For more information, please see our recent piece on the topic here.
What Caused the Service Access & Management Data Breach?
The Service Access & Management data breach was only recently announced, and more information is expected in the near future. However, SAM’s filing with the U.S. Department of Health and Human Services Office for Civil Rights provides some important information on what led up to the breach. SAM also posted a website notice describing the incident and the company’s response.
According to these sources, on July 5, 2024, SAM detected unusual activity within its IT network. In response, SAM launched an investigation with the help of independent computer forensic experts. Ultimately, this investigation confirmed that an unauthorized actor gained access to SAM’s computer system for a period of time. It was also determined that the unauthorized party may have been able to access files containing confidential consumer information.
After learning that sensitive consumer data was accessible to an unauthorized party, Service Access & Management reviewed the compromised files to determine what information was leaked and which consumers were impacted. SAM completed this process on July 29, 2024. While the SAM’s website notice doesn’t specifically list the leaked information, the company noted that, “[i]f an individual’s Social Security number was affected, credit monitoring and identity restoration services will be provided at no cost,” implying that Social Security numbers were among the compromised information.
Service Access & Management will soon be sending out data breach letters to anyone who was affected by the recent data security incident. These letters should provide victims with a list of what information belonging to them was compromised.
More Information About Service Access & Management, Inc.
Service Access & Management, Inc. is a business services company based out of Reading, Pennsylvania. SAM provides a wide range of social services to all residents of Pennsylvania as well as residents of 8 New Jersey counties. Some of the services SAM provides include children & youth services, mental health services, and early intervention services. Service Access & Management employs more than 600 people and generates approximately $68 million in annual revenue.
