Legal bill review is often delegated to attorneys and legal support staff within the corporate legal department because they have an innate understanding of the company’s legal objectives, insights into each case, and a relationship with outside counsel that should be able to tell them whether they are being billed timely and accurately. But is that always the case? Here are five questions to ask when evaluating whether your team should make the business case for outsourcing legal bill review:
Is your in-house legal staff spread too thin or feeling burnt out?
According to a survey by Juro and Wilson Sonsini, 67% of lawyers feel buried in low-value work like manually digging through templates, answering basic inquiries, and reviewing legal invoices. Offloading the invoice review process not only drives faster approvals and payments, but also simultaneously allows more time for in-house staff to focus on important, high-value work. This also lays the groundwork for employees to feel more engaged and fulfilled, improving overall well-being while helping you reduce turnover.
Is there potential for a conflict of interest in your firm relationships?
Objectivity is essential in firm relationship management. If your in-house review team has a close partnership with your law firms — or even come from outside firms themselves — there could be hesitation to enforce billing guidelines or have the hard spend conversations, leading to additional incurred costs or even non-compliance. A trusted legal invoice partner, on the other hand, offers an objective management of billing guidelines, dedicated experts for timely responses to outside counsel inquiries, and a fast, effective appeals process to resolve concerns in a timely, consistent manner. This ensures that the relationship between corporate legal and outside counsel remains intact while all billing agreements are upheld.
Is headcount a challenge?
Many corporate legal departments solve the administrative burden on their in-house team by hiring additional staff members specifically for legal bill review. Unfortunately, it’s nearly impossible to stay ahead of the constant workload flux — how do you hire the “right” amount of people when one month is slow, and the next is overwhelming? Also, consider the significant amount of training involved for an internal associate, which could add up if turnover ever increases (and competent legal bill reviewers are in high demand nowadays!). To avoid absorbing overhead costs when you’re overstaffed or underperformance when the workload ramps up, an outsourced team offers a convenient and consistent way to ensure you’re using the right amount of resources — every time.
Are you gathering the right analytics?
Even if your in-house team is keeping up with your legal invoices, are they gathering insights that could drive better decision-making and consistency moving forward? For example, can you analyze and categorize your spend by geography, matter type, timekeeper, etc., to identify performance trends and allocate spend to your best-performing firms? Some of the best legal bill review platforms offer tech-driven data to back their team’s analysis of attorney fees and expenses, helping you optimize your spend and forecasting.
