On January 11, 2023, TruConnect filed notice of a data breach with the Attorney General of Maine after learning that an unauthorized party was able to access confidential consumer data stored on the company’s computer network. Based on the company’s official filing, the incident resulted in an unauthorized party gaining access to consumers’ personal information, including their names and Social Security numbers. After confirming that consumer data was leaked, TruConnect began sending out data breach notification letters to all individuals who were impacted by the recent data security incident.
If you have a cell phone or wireless service through TruConnect, you probably never thought twice before giving the company all the information it asked for. However, given the news of the recent TruConnect data breach, it appears that your information could now be in the hands of the cybercriminals who orchestrated the attack. Certainly, these criminals are the ones responsible for the attack, but was there something TruConnect could have done to stop them? As we’ve discussed in previous posts, companies are the first and last lines of defense when it comes to data breaches. And consumers understandably trust that a company will live up to its obligation to protect their information. When a company is negligent in how it handles consumer data, it may be held liable through a data breach lawsuit.
What We Know So Far About the TruConnect Breach
The available information regarding the TruConnect breach comes from the company’s filing with the Maine Attorney General. According to this source, TruConnect learned that an unauthorized party had gained access to a portion of its computer network between February 20, 2022 and February 21, 2022. TruConnect did not elaborate on when the company came to learn of the incident.
In response, TruConnect notified law enforcement and launched an investigation with the assistance of third-party cybersecurity professionals. The company’s investigation confirmed the unauthorized access, as well as the fact that some of the data that was compromised consisted of confidential consumer information.
However, after discovering that sensitive consumer data was available to an unauthorized party, TruConnect began to review the affected files to determine what information was compromised and which consumers were impacted. TruConnect completed this process on November 10, 2022. While the breached information varies depending on the individual, it may include your name and Social Security number.
On January 11, 2023, TruConnect sent out data breach letters to all individuals whose information was compromised as a result of the recent data security incident. According to the Attorney General of Maine, the TruConnect data breach affected 54,200 individuals across the country.
More Information About TruConnect
Founded in 2011, TruConnect is a wireless communication company based in Los Angeles, California. The company offers affordable, prepaid & lifeline wireless services across the United States. TruConnect offers two federal benefit programs, the Affordable Connectivity Program and Lifeline Program, where consumers can obtain subsidized services. TruConnect employs more than 61 people and generates approximately $30 million in annual revenue.
