Red Flags: Warning Signs and Behavioral Indicators
Violence in the workplace can be understood by examining different levels of behaviors, each escalating in severity and potential harm.
Level One Behaviors
Level One Behaviors consist of initial, subtle forms of hostility that include intimidation, bullying, and disrespect. Employees exhibiting these behaviors may also show a lack of cooperation and engage in verbal abuse. These actions can create a toxic work environment and significantly impact employee morale and productivity.
Level One Responses
Report the Behavior:
Encourage employees to report issues to supervisors or HR for a prompt, confidential response. Anonymous hotlines or designated contacts can facilitate this.
Document the Incidents:
Keep detailed records of all incidents, noting dates, times, and witness accounts. Documentation helps identify patterns and supports any necessary disciplinary actions.
Intervene Swiftly:
Managers or HR should address the behavior directly, using conflict resolution, mediation, or relevant training. Offering resources like employee assistance programs can also help resolve issues and maintain a positive work environment.
Level Two Behaviors
At this level, employees may engage in arguing, refuse to adhere to established policies, and even attempt to sabotage work processes. The presence of explicit threats can further heighten tensions. Managers must intervene decisively at this stage, utilizing disciplinary actions and providing clear consequences for these behaviors.
Level Two Responses
Alert Security:
When behaviors escalate to threats or sabotage, alerting security is critical. Security personnel can provide immediate support and help de-escalate potentially volatile situations, ensuring everyone’s safety.
Immediate Supervisor Contact:
The immediate involvement of leadership ensures that appropriate actions are taken quickly to address the behavior and mitigate its impact on the workplace.
Ensure Safety:
Prioritize the safety of all employees. If necessary, remove the individual exhibiting disruptive behaviors from the environment to prevent harm. Arranging a safe space or temporary suspension might be required until the situation is fully assessed.
Level Three Behaviors
Level Three Behaviors represent the most severe and dangerous forms of workplace violence. This level includes threats of suicide, physical fighting, deliberate property damage, and the display or use of weapons. Such behaviors pose an immediate risk to the safety and well-being of all employees and require urgent intervention.
Level Three Responses
Ensure Personal Safety:
First and foremost, prioritize the personal safety of yourself and those around you. Move to a safe location away from the individual exhibiting dangerous behaviors. Encourage others to do the same, ensuring no one is in immediate harm’s way.
Contact Security or 911:
In situations involving severe violence or the presence of weapons, immediately contact security or dial 911. Quick communication with emergency services is essential for rapid intervention and professional handling of the situation.
Remain Calm:
Remaining calm can help de-escalate tension and prevent further agitation of the individual. Avoid confrontation and do not attempt to intervene physically.
Cooperate with Law Enforcement:
When law enforcement arrives, cooperate fully. Provide them with detailed information about the incident, including your observations and any relevant background information. Follow their instructions to ensure the situation is managed safely and efficiently.