News & Analysis as of

Airlines Refunds Airline Passengers

Baker Donelson

DOT Final Rule Requiring Refunds for Tickets and Ancillary Services

Baker Donelson on

After receiving thousands of comments and holding a rare public hearing, the Department of Transportation (DOT) has issued a joint Final Rule (Rule) requiring the issuance of refunds for ancillary fees and tickets by domestic...more

Manatt, Phelps & Phillips, LLP

AI Gone Wild: Airline Has to Honor a Refund Policy Its Chatbot Fabricated

In a recent case brought in front of the Civil Resolution Tribunal (“CRT”) of British Columbia, Moffatt v. Air Canada, 2024 BCCRT 149, the CRT found in favor of an airline customer who relied on information about an airline’s...more

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