News & Analysis as of

Airlines Retroactive Application Ticket Pricing

Manatt, Phelps & Phillips, LLP

AI Gone Wild: Airline Has to Honor a Refund Policy Its Chatbot Fabricated

In a recent case brought in front of the Civil Resolution Tribunal (“CRT”) of British Columbia, Moffatt v. Air Canada, 2024 BCCRT 149, the CRT found in favor of an airline customer who relied on information about an airline’s...more

Cozen O'Connor

DOT Issues New Guidance Regarding Airlines’ Obligation to Provide Passenger Refunds

Cozen O'Connor on

As the airline industry grapples with the fallout from COVID-19, one issue is keeping airlines, regulators, legislators, and courts busy: passenger refunds....more

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