News & Analysis as of

Booking.com Federal Trade Commission (FTC)

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2024 in Review: Key Highlights from Online Travel Updates

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Good Sunday morning and Happy New Year!! We are again providing a roundup of a few of the stories that we feel made the biggest impact in the online travel industry over this past year (and continuing into this year). ...more

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Travel Trends Under the Spotlight: Google, Booking, and Loyalty Programs

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Good Sunday morning from Seattle . . . Our Online Travel Update for the week ending Friday, December 13, 2024, is below. Google and its “efforts” to comply with the DMA again garnered most of the industry’s attention. As I...more

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Online Travel Update: Legal Developments in the U.S. and EU, Growing Concerns with Generative AI, Chargeback Challenges, and EU...

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For those of you in the U.S. and Canada, happy Independence Day. This week’s Update features a number of important legal updates – both in the U.S. and in the EU. The next 6-9 months should prove to be interesting as the EU...more

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Online Travel Update: 2022 Year in Review

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Happy New Year! We are once again providing a roundup of some of the major developments and trends in the online travel industry that caught our attention this past year. Wishing everyone a successful 2023....more

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Online Travel Update: Biden Administration Announces Plan to Tackle “Surprise Fees”

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This week’s Update delves back into resort fees and includes a story detailing planned future regulation of the fees by the FTC. While resort fees may not technically be an “online issue,” potential federal regulation will...more

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OTA & Travel Distribution Update: Proposed legislation targets resort fees; Booking.com as the latest target of consumer watchdog

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Consumer protection concerns are a re-occurring theme in this week’s Update. Proposed Legislation Targets Resort Fees - ("House Bill Would Halt Undisclosed Resort Fees," Benzinga.com on Sep 27, 2019) This past...more

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OTA & Travel Distribution Update: The hotel resort fee saga targeting Marriott continues; non-cancelable rates at the heart of...

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This week’s Update includes additional background information regarding the ongoing resort fee saga, which many of you requested. Enjoy....more

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OTA & Travel Distribution Update: Global distribution systems become latest EU target; Booking.com & Agoda under Korean...

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Following last week’s holiday break, we are once again sharing each week what we feel are the most noteworthy stories in the distribution, loyalty program and (occasionally) short-term rental fields/industries. We hope you...more

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