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Business Development › Client Services › e-Discovery Professionals

Follow this channel for smart insights on business development strategies and tactics for lawyers and law firms today. Writers in this channel include coaches, consultant, marketers, lawyers, and... more +
Follow this channel for smart insights on business development strategies and tactics for lawyers and law firms today. Writers in this channel include coaches, consultant, marketers, lawyers, and others with deep experience in biz dev for legal professionals  less -
Purpose Legal

Turning Service Challenges into Stronger Client Relationships

Purpose Legal on

Customer service issues represent an opportunity to both grow and acquire new business. It’s a dynamic that I have witnessed numerous times over my 36 years as a business leader in litigation services and technology. Now,...more

Association of Certified E-Discovery...

[Webinar] NPS: Will Your Clients Be Your Advocates? - November 19th, 1:00 pm - 2:00 pm EST

Association of Certified E-Discovery... on

Net Promoter Score (“NPS”) is arguably the gold standard and leading metric of customer loyalty for corporate America. Two-thirds of Fortune 1,000 companies have employed NPS surveys (with one CEO going so far as describing...more

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