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Client Services Client Communication Professional Development

IR Global

Organisation and Time Management Strategies for Lawyers

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Organisation for lawyers can be tough. Still—no matter how competent you are—a cluttered, disorganised space can negatively affect how you practice law. Whether you’ve lost your desk under a chaotic pile of papers, you’re...more

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Troutman Pepper

What I Learned From Meeting With 100 Clients

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At the end of last year, several Troutman Pepper attorneys asked my Client Care team to report on trends we saw in the last 12 months and our advice for 2022....more

Troutman Pepper

Five Ways for Associates to Add Value

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This month, Troutman Pepper held its first associates retreat. The event included plenty of time for associates to build relationships in person after two years of remote working, as well as substantive programming to help...more

McManis Faulkner

Is Your Communication Toolbox Growing?

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Take a quick look in my garage and you will see boxes filled with tools.  At first glance, many of them appear to be doubles of the same tool.  You may ask, ‘why so many of the same tools?’  I would answer, ‘take a closer...more

Jaburg Wilk

Separating Your Desire For Personal Validation

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JW Way Fundamental #9: Leave your ego at the door .  "At all times, stay focused on serving the needs of our client and our firm, rather than on serving your ego. Remember – it’s about the client and our firm, not you!" ...more

Jaburg Wilk

The Delicate Balance of Constructive Communication

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JW Way Fundamental #18: Speak Constructively - "Address issues in a candid, direct, kind and respectful manner with those involved or affected. Be courageous enough to say what you believe should be said. Ask questions,...more

Jaburg Wilk

Demonstrate Respect

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JW Way Fundamental #11: Demonstrate Respect - "Treat others with courtesy and dignity. Show respect by listening fully and actively, paying attention to your words and attitude. Give your undivided attention without...more

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