News & Analysis as of

Consumer Financial Protection Bureau (CFPB) Financial Institutions Consumer Complaint Management

Troutman Pepper

CFPB Fixes Spotlight on Credit Card Rewards Programs

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This week, the Consumer Financial Protection Bureau (CFPB or Bureau) published an Issue Spotlight focusing on consumer complaints relating to credit card rewards programs. The report notes that credit card companies often...more

Shipkevich PLLC

CFPB Releases Complaint Bulletin Analyzing Crypto-Asset Consumer Complaints; Tips for Consumers to Protect Themselves from...

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On November 10, 2022 the Consumer Financial Protection Bureau (CFPB) released a complaint bulletin (“bulletin”) that provides an analysis of consumer complaints the CFPB has received from October 2018 to September 2022...more

Sheppard Mullin Richter & Hampton LLP

CFPB Updates Supervision and Examination Manual, Adds IT Examination

The CFPB updated its Supervision and Examination Manual by adding a new section titled Compliance Management Review – Information Technology. The new examination procedures are meant to assist CFPB examiners when assessing...more

Ballard Spahr LLP

Updated OIG work plan for CFPB adds new project on sharing complaint data

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Since our last blog post about the Office of Inspector General’s work plan for the CFPB, the work plan has been updated as of July 1, 2017 to add one new planned project....more

Ballard Spahr LLP

CFPB Consumer Advisory Board to meet March 2

Ballard Spahr LLP on

The CFPB has published a notice in the Federal Register announcing that a meeting of its Consumer Advisory Board will be held on March 2, 2017. The notice indicates that the Board will discuss the consumer credit information...more

Ballard Spahr LLP

CFPB Feb. 2016 complaint report highlights prepaid card complaints, complaints from Texas/Houston metro area consumers

Ballard Spahr LLP on

The CFPB has issued its February 2016 complaint report which highlights complaints about prepaid cards and complaints from consumers in Texas and the Houston metro area. The CFPB began taking complaints about prepaid cards in...more

Stinson - Corporate & Securities Law Blog

CFPB Releases Monthly Complaint Report for February 2016

On March 1, 2016, the Consumer Financial Protection Bureau (CFPB) released its latest Monthly Complaint Report for February 2016, which provides an overview of three-month trends in consumer complaints. This Monthly Report...more

Ballard Spahr LLP

CFPB Student Loan Ombudsman highlights FFELP loans in fourth annual report

Ballard Spahr LLP on

The CFPB released its fourth Annual Report of the Student Loan Ombudsman discussing complaints received by the CFPB about private and federal student loans and the lessons drawn by the Ombudsman from those complaints. (The...more

Baker Donelson

A Treasure Trove: Publication of Complaint Data by the CFPB

Baker Donelson on

The CFPB complaint database was created with altruistic intentions. They envisioned a tool that consumers could use to search a downloadable database for research on a product or specific lender, just as they would research...more

Ballard Spahr LLP

CFPB highlight mortgage complaints in third monthly complaint report

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The CFPB has issued its September 2015 complaint report, the third in its new series of monthly complaint reports. The new report spotlights mortgage complaints and complaints from consumers in the Denver, Colorado metro...more

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