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Good Sunday morning from Seattle... Our weekly Online Travel Update for the week ending Friday, July 19, 2024, is below. This week’s Update features a variety of stories, including news on the latest fines to be levied on...more
Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending Friday, July 12, 2024, is below. Marriott and its launch of a new small and medium sized business travel platform garnered most of the...more
Our weekly Online Travel Update for the week is below. And for those mothers out there, we hope you had a great Mother’s Day! This week's highlights...more
This week’s Update features a variety of topics – sustainability (x2), airline loyalty programs, NDC and direct booking campaigns (among others). I hope you enjoy....more
This week’s Update features a wide variety of topics – Hopper, Capital One vacation rentals, Expedia layoffs and Hilton campgrounds....more
Our weekly Online Travel Update for the week ending February 17, 2023, is below. This week’s Update features a number of stories coming out of last week’s quarterly earnings releases by several of the largest online travel...more
Our weekly Online Travel Update for the week ending February 10, 2023, is below. This past week saw the beginning of quarterly earnings releases by the major platforms, with Expedia and its meta search platform, Trivago,...more
Our weekly Online Travel Update for the week ending January 13, 2023, is below. This week’s Update features an interesting update on OTAs’ current loyalty programs and future ambitions and the recent (somewhat concerning)...more
It was another slow week in the online travel industry. Following up on our observations from a few weeks ago, we feature a story on banks’ now undeniable interest in travel. We also include a story on payments. This story is...more
This week’s Update features a variety of stories, including updates on Sabre’s attribution sales efforts and the growing importance of Booking.com’s mobile application in the U.S. Enjoy....more
Last week’s Update features a variety of stories, including FlightHub’s attempt to resurrect its reputation and US Airways’ latest claims against Sabre. Enjoy....more
Last week was all about loyalty as we saw a number of stories on the new roles that technology and online platforms are playing for hoteliers seeking to update and expand (or even launch) their loyalty programs. We include...more
After a few quiet weeks, last week produced a number of stories that caught our attention and made it into our weekly Update, including two interesting stories on customer reviews. Enjoy....more
This week’s Update leads with an important Data Privacy Update from Eva Novick, the newest member of our firm’s privacy and data security team. If you currently operate a loyalty program (or plan to introduce one soon), I...more
This week’s Update features stories on Kayak, Hopper (again) and Shiji, and includes an important privacy update from California on loyalty programs....more
Our cruise industry friends make an appearance in this week’s Update, one of their first appearances in some time. Enjoy....more
This week’s Update features a variety of stories, including stories regarding Expedia’s planned roll up of its loyalty programs and Marriott’s recently announced loyalty program partnership with Japanese e-commerce platform,...more
Skift’s annual Skift Global Forum, which was held this past week, produced a number of newsworthy items for this week’s Update. Enjoy....more
Where did summer go? It was another quiet week in the online travel world, though I expect things may pick up in the weeks ahead as everyone returns from their summer breaks. Enjoy....more
This week’s Update features a number of stories on the largest online distributors as well as a story on an interesting new player that focuses exclusively on hoteliers’ “beyond bed” ancillaries and experiences. Enjoy....more
As summer was coming to a close last week (and people everywhere were doing best to hang onto the last few glimmers), there was little noteworthy news coming out of the distribution world. Enjoy....more
It was a relatively quiet week for the distribution industry. Enjoy. Family Travel Club Launched in the Midst of a Pandemic - (“Online Family Travel Club Launched by Wall Street Journal Alums Unbowed by Pandemic,” Jul 20,...more
This past week, we saw a number of stories (including the one listed below) describing Booking.com’s potentially precarious financial position, which reveals just how broad of an impact this pandemic is having on the travel...more
Both Google and Expedia are featured prominently in this week’s Update, particularly Barry Diller and his many colorful statements made during last week’s Expedia earnings call. Enjoy....more
Over the past decade, travel loyalty programs have expanded at a rapid clip. Airline and hotel mergers provide brand-loyal travelers with increased access to route networks and hospitality chain footprints. It has been widely...more