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Customer Service Standard Policies and Procedures

McGlinchey Stafford

New York Department of Financial Services Issues Guidance on Customer Service Requirements for Virtual Currency

McGlinchey Stafford on

On May 30, 2024, the New York Department of Financial Services (DFS) published a press release and issued guidance to Virtual Currency Entities (VCEs) concerning the DFS’s expectations for the resolution of customer service...more

A&O Shearman

Bit by bit: improving consumer complaint processes in crypto

A&O Shearman on

On May 30, 2024, the New York State Department of Financial Services ("NYSDFS" or the "Department") issued guidance to all virtual currency businesses licensed or chartered with the Department ("VCEs"), including those...more

Goulston & Storrs PC

No More Lifetime Guarantees – The Importance of a Balanced Return Policy

Goulston & Storrs PC on

In February 2018, L.L. Bean made the tough decision to change its lifetime return policy, which had been in existence for over a century. Following the policy change, the company received backlash from its customers, with...more

Ogletree, Deakins, Nash, Smoak & Stewart,...

Accessibility for Ontarians With Disabilities Act, 2005, Part II: What Does My Business Need to Do to Comply with the Law’s...

This is the second installment in a three-part series of articles focused on employers’ duties under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005. Part one addressed the scope and applicability of the law...more

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