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Customer Service Standard Policies and Procedures New Guidance

McGlinchey Stafford

New York Department of Financial Services Issues Guidance on Customer Service Requirements for Virtual Currency

McGlinchey Stafford on

On May 30, 2024, the New York Department of Financial Services (DFS) published a press release and issued guidance to Virtual Currency Entities (VCEs) concerning the DFS’s expectations for the resolution of customer service...more

A&O Shearman

Bit by bit: improving consumer complaint processes in crypto

A&O Shearman on

On May 30, 2024, the New York State Department of Financial Services ("NYSDFS" or the "Department") issued guidance to all virtual currency businesses licensed or chartered with the Department ("VCEs"), including those...more

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