News & Analysis as of September 13, 2024

Client Services

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Dishwashers, Luggage Cake & Client Retention

International Lawyers Network on 3/20/2024

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Maggie Watkins on Leveraging Client Feedback: Lessons From Outside The Legal Industry - Passle's CMO Series Podcast

Passle on 9/27/2023

Client feedback is a cornerstone of improving legal services and fostering growth. In this episode of the CMO Series Podcast, we delve into how law firms can adopt these best practices. Alistair Bone is joined by Maggie...more

Client Feedback Is a Firmwide Sport

Legal Marketing Association (LMA) on 10/21/2021

Feedback is also a full-contact sport that should touch almost every aspect of firm life — from diversity, associate retention and firm culture to strategy, billing and client team initiatives....more

Why Your Firm Needs a Sector-Based Strategy—and How to Build One

LawVision on 12/6/2019

There may be challenges along the way, but for law firm leaders that successfully organize by sector, opportunity awaits. The general counsel of a major U.S. health care provider summed up the fundamental...more

Law Firm Business Development: Become Invaluable

LawVision on 2/4/2019

Three discussions over the last two weeks have reminded me about the importance of making yourself known and invaluable. The first was a conversation with a client during a client interview. The client said, “You know, my...more

Client Satisfaction Is Built On Relationships, Not Just Exemplary Service

JD Supra Perspectives on 3/8/2018

Five ways for attorneys to build relationships that are as meaningful for your clients as they are for you....more

How Law Firms Can Succeed at Industry-Focused Collaborations - LMA Podcast

Legal Marketing Association (LMA) on 11/16/2017

Legal marketers can help their firms implement industry sector strategies, but what does it take to be successful? In this episode, LMA President Jill Weber and Dr. Heidi Gardner (Lecturer on Law, Harvard Law School;...more

Duly Noted: What In-House Attorneys Want From Outside Counsel

JD Supra Perspectives on 6/1/2017

Voice of the client. Notes from the 5th annual In-House Summit, a GC panel hosted in Palo Alto, California, by the LMA Silicon valley City Group....more

LMA P3cast on Client Engagement

JD Supra Perspectives on 5/1/2017

Providing a taste of the upcoming LMA P3 Practice Innovation Conference in Chicago (May 2017), the P3cast podcast series continues with Keith Maziarek (senior director of client value, Perkins Coie LLP) as he sits down with...more

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