News & Analysis as of November 19, 2024

Client Retention

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Dishwashers, Luggage Cake & Client Retention

International Lawyers Network on 3/20/2024

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

4 Weeks to Plan Your 4th Quarter Business Development Victory

International Lawyers Network on 8/31/2021

In just over a week, it will be September 1st. As I mentioned last week, I like to think of September as a brand new start, much like the school year used to be. It’s a chance to begin again and look at your goals and plans...more

Breaking Down the Barriers to Change in a Post (During?) COVID World

International Lawyers Network on 7/8/2021

Last week, we talked about the temptation to slide back into old habits as the world starts to open back up from quarantine. Things have changed, and they’ve changed dramatically, so there can be that desire to seek the...more

Maximizing Opportunities in Virtual Event Planning with Susan DeLeva, Dentons: On Record PR

Furia Rubel Communications, Inc. on 10/1/2020

How can law firms create timely and compelling virtual events? What are creative ways to engage contacts virtually? Join us as guest host and Furia Rubel's Director of Business Development, Jennifer Simpson Carr, goes on...more

Client Satisfaction Is Built On Relationships, Not Just Exemplary Service

JD Supra Perspectives on 3/8/2018

Five ways for attorneys to build relationships that are as meaningful for your clients as they are for you....more

Management Lessons from the Chicago Cubs

LawVision on 7/25/2016

Despite the Cubs’ historic start to 2016, a true blue Cubs fan can’t help but remain skeptical about what the fall has in store for the team. A history of 100+ years of doing the same thing with the same annual result has...more

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