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Firm Leadership › Young Lawyers › Client Retention

Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client... more +
Follow this channel for insights and perspectives by law firm leadership on all manner of activities that facilitate the successful business of law. Marketing, business development, client service, and more. A JD Supra editorial program. less -
International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

International Lawyers Network on

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

JD Supra Perspectives

The Language Barrier: How to Help Lawyers Listen Actively and Communicate Strategically

JD Supra Perspectives on

As client service and business development coaches in law firms, we can help our attorneys navigate tough conversations, actively listen to the voice of the client, and suggest alternative approaches to communication. Here...more

JD Supra Perspectives

Client Satisfaction Is Built On Relationships, Not Just Exemplary Service

JD Supra Perspectives on

Five ways for attorneys to build relationships that are as meaningful for your clients as they are for you....more

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