News & Analysis as of

Health Insurance Portability and Accountability Act (HIPAA) Department of Health and Human Services (HHS) Online Reviews

Dechert LLP

Dechert Cyber Bits - Issue 62

Dechert LLP on

FTC and DOJ Reach US$2.95 Million Settlement with Verkada for Alleged Violations of the FTC Act and CAN-SPAM Act - On August 30, 2024, the Federal Trade Commission (“FTC”) announced a proposed order with Verkada Inc....more

Sands Anderson PC

How Many Stars? A Guide for Healthcare Providers in Responding to Negative Online Reviews

Sands Anderson PC on

‘Tis the season for holiday shopping—including scrolling through online product reviews. Just like reviews for that perfect new grill or an inflatable T-rex costume, online reviews are readily available for healthcare...more

Jackson Lewis P.C.

NJ Mental Health Provider’s Response to Negative Online Reviews Costs Practice $30,000 in OCR Penalty

Jackson Lewis P.C. on

Unhappy consumers, including patients, are free to express dissatisfaction with services they receive from providers on popular social media or online review platforms, such as Yelp and Google. At least in the healthcare...more

Rivkin Radler LLP

Don’t Post Patient Info on Social Media!

Rivkin Radler LLP on

I don’t know how to say it any more clearly. Somehow, medical and dental practices continue to get roped into responding to negative patient reviews on Yelp, Google, or elsewhere online, and posting any identifying...more

ArentFox Schiff

Disclosing Patient Information in Responses to Online Reviews: Recent OCR Enforcement Action Is a Cautionary Tale

ArentFox Schiff on

The HHS Office for Civil Rights (OCR) recently imposed a $50,000 civil monetary penalty on a dental practice that disclosed patient-identifying information in response to a negative online review. The case is a reminder that...more

Baker Donelson

Physicians, Think Before You Yelp??

Baker Donelson on

Health care providers should take heed of the $10,000 settlement announced on October 2, 2019 between the U.S. Department of Health and Human Service (HHS) Office for Civil Rights (OCR) and a small dental practice based on...more

Faegre Drinker Biddle & Reath LLP

Dental Practice Impermissibly Discloses PHI on Yelp

Elite Dental Associates, Dallas (Elite Dental) and the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) entered into a $10,000 no-fault settlement agreement and two year corrective...more

Holland & Knight LLP

HIPAA Settlement for Social Media Disclosure

Holland & Knight LLP on

Healthcare providers face a dilemma when patients post complaints or make other statements on social media. Just because a patient has made certain information public does not mean that the provider can also post protected...more

Dickinson Wright

Healthcare Provider Fined for Disclosing PHI in Response to a Yelp! Review

Dickinson Wright on

When healthcare providers are subject to a bad review on Yelp! or similar customer-review websites and apps, it can be difficult to hold back and not provide a response or at least attempt to clarify the situation....more

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