Sitting with the C-Suite: Considerations for Outsourcing eDiscovery for Your Legal Department
In today’s business, no matter the vertical, good data is crucial for making informed decisions, driving growth, and improving efficiency. For law firms, achieving “good data” is often challenging as there are often multiple,...more
The growth of cloud services, Software-as-a-Service (“SaaS”) and Infrastructure-as-a-Service (“IaaS”) arrangements, Artificial Intelligence (“AI”) models, and increased reliance on the use outsourced technology service...more
Since the release of OpenAI’s ChatGPT, the intense hype around large language models (LLMs) and complex AI systems has exploded. Organizations have rushed to both try and buy these new tools. Along with it, a flood of...more
Maintaining a robust system is essential in the ever-evolving landscape of energy trading and risk management (ETRM). RightAngle, a flagship solution by ION, has been a linchpin for organizations navigating the complexities...more
Through strategic outsourcing, companies in the financial services sector can improve the quality of services they offer to clients and increase internal operations by reducing inefficiencies—all while saving costs in key...more
While the primary goals of strategic outsourcing transactions continue to revolve around focusing on core competencies and leveraging cost savings, continuing technological innovation, changes in global labor markets and...more
In late 2021, the Luxembourg Commission de Surveillance du Secteur Financier (CSSF) published Circular CSSF 21/785 (the Circular), which introduced a more relaxed approach on the communication requirements in relation to...more
Outsourcing in the legal industry has been around for quite some time, but things have progressed and it is so much more than just processing data. Mangalam’s reach into outsourcing now encompasses an entire suite of services...more
As defined by Gartner, Shadow IT refers to IT devices, software and services outside the ownership or control of information technology (IT) organizations. These are any IT projects that are managed outside of – and...more
The COVID-19 pandemic has accelerated the two linked trends of financial institutions transferring their IT infrastructure to the cloud and selling their self-owned data centres in order to lease back only the reduced space...more
This past month, the U.S. Senate debated a provision in the Innovation and Competition Act that would require the Committee on Foreign Investment in the United States (CFIUS) to review any proposed gifts and contracts of $1...more
In recent years, operational resilience has come under the spotlight of financial regulators globally, leading to a proliferation of new regulation. The sheer number of publications on this topic can be confusing for...more
As we noted in our Outsourcing 2021 webinar last week, a lot has happened and changed in the last 12 months since January 2020. There have been significant and unprecedented changes in the way our companies do business, the...more
Hal Blackman, the founder and CEO of IST Management Services, has a business background and was hired by Marriott in 1981, where he learned the importance of employee empowerment. Hal founded IST in 1997, and states that the...more
The coronavirus (also known as COVID-19) has already had a significant worldwide impact. Many businesses are likely to encounter difficulties with at least some of their IT service providers, as broad-reaching stay-at-home...more
Upgrading a large complex portion of a company’s (“Newco’s”) IT infrastructure can be a daunting task. However, as its business grows, Newco will want and need to add new capabilities and enhance existing service offerings....more
We previously discussed the uncertainty concerning whether the Americans with Disabilities Act (ADA) applies to websites of private businesses and, if so, the specific requirements that would apply. We noted that even if...more
One of the biggest risk trends for banks to watch in coming years will be risks arising from the outsourcing of information technology. Banking supervisors as well as the Consumer Financial Protection Bureau (CFPB) and the...more
This year, we have seen outsourcing activity increase across various functions. We have identified the rapidly expanding use of cloud-based offerings and an increasing shift of automation as increased market trends over the...more
In this era of rapidly evolving technology, information technology (IT) providers frequently staff their employees at locations where their products are being used. IT providers supply their skilled talent to businesses in...more
Happy new year, outsourcing industry! In our last post, we posited that the new year brings an opportunity for a fresh start in structuring fundamental aspects of an outsourcing transaction. We pointed to the following...more
The advent of the new year provides an opportunity to contemplate a fresh start — and that’s just what is needed when it comes to structuring the fundamentals of an IT outsourcing transaction. Early IT outsourcing...more
It’s been a long wait but the UK’s financial services regulator, the Financial Conduct Authority (FCA), has published proposed guidance for UK-regulated financial services firms when using cloud computing solutions to...more
Outsourcing, whether technical or process-centric, has become an increasingly important component of businesses of all sizes. Handing over the complexity of ever-changing systems that require increasing expertise can often...more