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Law Firm Associates Client Communication Law Firm Partners

Stange Law Firm, PC

Voicemail is the enemy with potential clients

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Obtaining new clientele is essential for most law firms. New clients ensure that the lights stay on and that legal staff have the work to remain profitable and generate income for the firm....more

International Lawyers Network

Mastering Business Communication: Strategies for Success

Refining your communication skills is a constant journey, whether you’re a seasoned pro or just starting. Here are four actionable steps to elevate your business communication game: 1. Evaluate Your Communication Channels....more

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

DRI

[Event] Law Firm Leaders and Managing Partners Conference - November 14th - 15th, Austin, TX

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Join the Law Practice Management Committee in Austin for a look at the new “Wild West” of issues facing law firm leaders in defense firms around the country. Law Firm Practice Management has entered a new frontier with...more

Womble Bond Dickinson

[Webinar] Exploring Cross-Border Privilege Issues - October 26th, 10:00 am - 11:30 am EDT

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Join our panel of distinguished attorneys from across the globe to explore how attorney-client privileged communications and work product protections are defined and applied across jurisdictions. Panelists from the United...more

LawVision

Law Firm Sales: Reach Out With Gratitude

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Receiving acknowledgement for a job well done, or for helping another business colleague or contact, or for ongoing work received from a client, is rewarding for the recipient. The inherent message is “you matter.”...more

International Lawyers Network

Client Centricity in Practice – Part One

We recently held the ILN’s Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak about “Client Centricity in Practice.” It was an...more

Sands Anderson PC

Dead Men Tell No Tales, But Can Their Lawyers? A Lawyer’s Duty to Disclose the Death of a Client

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Consider the scenario in which opposing counsel provided a settlement offer that the client approved, but the lawyer has not communicated its acceptance to opposing counsel prior to the client’s death. A zealous advocate may...more

McManis Faulkner

Is Your Communication Toolbox Growing?

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Take a quick look in my garage and you will see boxes filled with tools.  At first glance, many of them appear to be doubles of the same tool.  You may ask, ‘why so many of the same tools?’  I would answer, ‘take a closer...more

UB Greensfelder LLP

Lawyers are Responsible for Ensuring Effective Communication with Clients when Faced with Language or Other Communication Barriers

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Regardless of communication barriers that various client circumstances may present, lawyers owe their clients the duties of competent representation and effective communication...more

Passle

Paula Zirinsky of Structura Strategy Group on clients, romance, and where law firms can up their engagement game - Passle's CMO...

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Legal marketing is different from any other industry, there are unique challenges and constraints that you don't find anywhere else. With that being said, there are a lot of lessons law firms can learn from outside of legal....more

Downey Brand LLP

Final Ethics Opinion Guides Lawyers on Clients with Diminished Capacity

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We wrote last July about a draft California ethics opinion regarding clients who may have diminished mental capacity. After receiving public comment, the State Bar’s Standing Committee on Professional Responsibility and...more

Jaburg Wilk

Listen Fully and Then Question Respectfully

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We live in a world of entrenched people and positions. Right now, you may be thinking of politics and similar high-level issues, but I am not. I’m considering this on a day-to-day level in relation to your work and personal...more

Jaburg Wilk

Deliver Outstanding Advice

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Delivering outstanding advice to your client or customer is what you should strive for. My firm has defined its culture and “Deliver Outstanding Legal Advice” is fundamental #1 of the JW Way. Without this, nothing else we do...more

International Lawyers Network

How Zoom Fatigue May Be Blocking Your Relationship Development Efforts (And How to Fix It)

“I just can’t do one more online meeting” “You can’t get business that way.” “My clients need me more.” Have you ever said, or thought, any of these things about a virtual event or while involved in a conference...more

International Lawyers Network

3 Ways to Use Content to Create Relationships with Your Referral Network

As a lawyer, in addition to the network of clients and potential clients that you’ve built, you’ve also built a network of referral sources. This may be formal or informal (or more likely, both). One of the most overlooked...more

International Lawyers Network

7 of My Favorite Networking Tips - Yes, Even in a Pandemic

I’ll tell you a secret – the pandemic may not be over, but you can still be networking. Even when networking is primarily done in a virtual way, the substance of it has not changed; only the platform. So what does that...more

Jaburg Wilk

Don’t be a Jerk, Take the High Road

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...Don’t be a jerk. Sounds easy, right? After all, we are all taught to “treat others as you’d have them treat you,” or some similarly worded saying with the same general meaning. But what about when someone else acts like a...more

Moritt Hock & Hamroff LLP

Active Listening for Lawyers

For our purposes, active listening for lawyers involves more than simply being able to accurately report back what another person in a conversation has said, although it certainly includes that. Active listening also involves...more

Jaburg Wilk

Five Strategies for Dealing with the Egocentric

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Adolescence is hard. Many teens struggle with leading with their ego. Rather than being open to learning, they respond with “I know”. They argue points and are not always open to opposing views. Teens typically enter a room...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 21: Carl Grassi, McDonald Hopkins LLC | United States

Carl Grassi is a partner with and former chairman of McDonald Hopkins, a top-notch law firm with strategic offices throughout the US and a member of the International Lawyers Network. In this episode, Lindsay and Carl dig...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 20: Andreas Kaeser, wehinger kaelin ferrari ag | Switzerland

Andreas Kaeser is a partner with one of the International Lawyers Network's founding firms, wehinger kaelin ferrari ag, in Zurich, Switzerland. In this episode, Lindsay and Andreas talk about what it's like to be one of the...more

LawVision

Law Firm Sales: Keeping in Touch is Everyone’s Job

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I felt compelled to write this blog about keeping in touch. I am amazed at how many people who have been laid off or furloughed who have reached out to our team over the past few months. To me, this is similar to reaching out...more

Stange Law Firm, PC

Should I text my lawyer?

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Text messaging (also known as SMS, short message service) is a common way of communicating. Instead of picking up the phone or drafting an email, many like the ease and quickness of sending a text. For this reason, many...more

International Lawyers Network

Law Firm ILN-telligence Podcast | Episode 12: Marie Macdonald | Miller Samuel Hill Brown | Glasgow, Scotland

Marie Macdonald is Chairman of Miller Samuel Hill Brown, in Glasgow, Scotland, a member of the International Lawyers Network. In this episode, Lindsay and Marie talk about the importance of communication throughout a crisis...more

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