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Online Travel Update: American Airlines Softens Distribution Strategy, OTA Marketing Spend Surges

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American Airlines’ decision to soften its approach on distribution with travel agents and advisors garnered most of the industry’s attention this week. Otherwise, the holiday week for many was relatively quiet. Enjoy....more

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Online Travel Industry Updates: Key Interviews, Airline Policy Changes and New Travel Platform Launches

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This week’s Update features a variety of stories, including interviews with two of the online travel industries major influencers, Ariane Goren of Expedia and Drew Pinto of Marriott. I hope you enjoy....more

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Global OTA Scrutiny and Airline Distribution Battles: This Week in Online Travel

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This week’s Update features a variety of topics, including Italy’s newly announced investigation of Booking.com, American’s ongoing battle with ASTA and Qantas’ new TMC portal...more

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Online Travel Update: Trip.com Soars with Strong Q4 and Yearly Results, Booking Holdings Releases Earnings and Legal Updates

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Booking Holdings’ recent earnings release garnered much of the industry’s attention this past week for a variety of reasons, including legal. It will be interesting to watch how important changes to the legal landscape affect...more

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Online Travel Update: American Airlines Shifts Bookings Online, Hilton Settles "Junk Fee" Dispute and More

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This week’s Update features a variety of stories, including updates on airlines’ continuing efforts to move away from traditional distribution systems (GDS) and a review of 2023’s booking trends. For those of you interested,...more

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Online Travel Update: OTA Marketing Shift, Google's DMA and Wholesaler Woes Unveiled

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With many in the industry getting their first look at Google’s proposed “DMA” changes to European Union search results, many of this past week’s industry headlines were focused on the proposed changes and the industry’s...more

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AI in Travel, Resort Fee Legal Battles, and Booking Holdings' ETraveli Appeal: This Week's Online Travel Update

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This past week was dominated by stories regarding AI’s application and use in the travel industry (we’ve included only one of those stories) and recent activity on resort fees (two stories this week). Some highlights...more

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Earnings Reports Reveal Surge for Expedia and Booking, While Google's Trial and IHG Innovations Make Waves in Travel - Online...

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It is earnings season, which makes for a longer Update than usual: - Expedia Enjoys Strong Third Quarter Results. While I am still working my way through the recent Expedia Group earnings call transcript, news of the...more

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Online Travel Update: Hyatt's Resort Fee Battle and Amazon's Climb in the Travel Realm

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This week’s Update features a variety of stories, including the latest news on the new cottage industry of resort fee litigation and Amazon’s growing (yet understated) significance in the travel industry. Enjoy....more

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Online Travel Update: AirBNB Summer Update & Evolutions, EU Gatekeeper Process Begins, American Airlines Cracks Down on...

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Our weekly Online Travel Update for the week ending Friday, May 5, 2023, is below. We hope you enjoy...more

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Online Travel Update: New Federal Legislation Targets Junk Fees, Booking.com Redesigns Search Results with AI, American Airlines...

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This week’s Update features an important update from my partner Eryn Hoerster on recently proposed federal legislation designed to reign in alleged drip pricing abuses. Readers of our Update know that we’ve featured several...more

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Online Travel Update: Life House raises an additional $60 million; another business corporate platform quietly emerges; American...

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This week’s Update features stories about a number of emerging corporate travel startups, all of which expect, in one way or another, to take advantage of expected changes in the post-COVID corporate travel industry. Is it...more

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Online Travel Update: Vrbo gets creative when facing vacation rentals shortages; Booking.com creates fintech business to enhance...

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This week’s Update features details on two recently filed lawsuits — one by American Airlines against Sabre and the other against Southwest Airlines by airfare discounter, Skiplagged. Enjoy....more

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OTA & Travel Distribution Update: New platforms brought to regulators' attention; Google Assistant Interpreter Mode gets a test...

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Voice-assisted devices (a/k/a smart speakers) feature prominently in this week’s Update. Enjoy....more

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