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Client Communication Professional Development

International Lawyers Network

Relationship Marketing for Lawyers: Strategies for Meaningful Connections

In today’s rapidly evolving legal landscape, relationship marketing remains a cornerstone for business development. However, the strategies that worked in the past need to be updated to resonate with the expectations of...more

IR Global

Organisation and Time Management Strategies for Lawyers

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Organisation for lawyers can be tough. Still—no matter how competent you are—a cluttered, disorganised space can negatively affect how you practice law. Whether you’ve lost your desk under a chaotic pile of papers, you’re...more

International Lawyers Network

Mastering Business Communication: Strategies for Success

Refining your communication skills is a constant journey, whether you’re a seasoned pro or just starting. Here are four actionable steps to elevate your business communication game: 1. Evaluate Your Communication Channels....more

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Jaburg Wilk

Communicate Effectively by not Repeating Yourself When Trying to Make a Point

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Effective communication involves conveying your message clearly and understandably without repetition. I find that many people make their point and then pound on it, repeating it multiple times. This is frustrating to listen...more

Mitratech Holdings, Inc

Knowledge vs Skills: What Really Matters in the Workplace?

It’s a conversation many people on hiring teams have had: knowledge vs. skills. In the cutthroat world of recruiting and hiring, we often find ourselves caught up in debates about which is more important, only to lose out...more

Troutman Pepper

What I Learned From Meeting With 100 Clients

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At the end of last year, several Troutman Pepper attorneys asked my Client Care team to report on trends we saw in the last 12 months and our advice for 2022....more

Troutman Pepper

Five Ways for Associates to Add Value

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This month, Troutman Pepper held its first associates retreat. The event included plenty of time for associates to build relationships in person after two years of remote working, as well as substantive programming to help...more

McManis Faulkner

Is Your Communication Toolbox Growing?

McManis Faulkner on

Take a quick look in my garage and you will see boxes filled with tools.  At first glance, many of them appear to be doubles of the same tool.  You may ask, ‘why so many of the same tools?’  I would answer, ‘take a closer...more

Jaburg Wilk

Do You Have a Good Pitch?

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We all have a pitch to make and the need to do so comes up all of the time. Many times, you are making a pitch unconsciously because it can be second nature for some. Think about how good your pitch could be if you actually...more

Jaburg Wilk

Don’t be a Jerk, Take the High Road

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...Don’t be a jerk. Sounds easy, right? After all, we are all taught to “treat others as you’d have them treat you,” or some similarly worded saying with the same general meaning. But what about when someone else acts like a...more

Moritt Hock & Hamroff LLP

Active Listening for Lawyers

For our purposes, active listening for lawyers involves more than simply being able to accurately report back what another person in a conversation has said, although it certainly includes that. Active listening also involves...more

Jaburg Wilk

Be a Mensch, Not a Jerk

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JW Way Fundamental #16: Don't be a jerk - always take the high road. "Maintain professionalism at all times. Keep emotions under control. Advocating forcefully for the interests of our clients does not require bullying,...more

Jaburg Wilk

Separating Your Desire For Personal Validation

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JW Way Fundamental #9: Leave your ego at the door .  "At all times, stay focused on serving the needs of our client and our firm, rather than on serving your ego. Remember – it’s about the client and our firm, not you!" ...more

Jaburg Wilk

Stay Focused on the Outcome

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JW Way Fundamental #18: Speak constructively. "Address issues in a candid, direct, kind and respectful manner with those involved or affected. Be courageous enough to say what you believe should be said. Ask questions,...more

Jaburg Wilk

The Delicate Balance of Constructive Communication

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JW Way Fundamental #18: Speak Constructively - "Address issues in a candid, direct, kind and respectful manner with those involved or affected. Be courageous enough to say what you believe should be said. Ask questions,...more

Jaburg Wilk

Demonstrate Respect

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JW Way Fundamental #11: Demonstrate Respect - "Treat others with courtesy and dignity. Show respect by listening fully and actively, paying attention to your words and attitude. Give your undivided attention without...more

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