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Client Communication Client Retention

LawVision

Closing Business: Understanding the Four Stages of a Business Relationship

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In today’s competitive legal market, simply knowing people isn’t enough. I often hear from clients, “She’ll definitely call me if she ever has a legal need” or “I play golf with him every week; he’ll certainly call me if he...more

Stange Law Firm, PC

Voicemail is the enemy with potential clients

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Obtaining new clientele is essential for most law firms. New clients ensure that the lights stay on and that legal staff have the work to remain profitable and generate income for the firm....more

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

LawVision

Law Firm Sales: Reach Out With Gratitude

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Receiving acknowledgement for a job well done, or for helping another business colleague or contact, or for ongoing work received from a client, is rewarding for the recipient. The inherent message is “you matter.”...more

International Lawyers Network

Client Centricity in Practice – Part One

We recently held the ILN’s Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak about “Client Centricity in Practice.” It was an...more

LawVision

Closing Business:  Four Stages of a Business Relationship

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A number of scholars have studied relationship development and the science/psychology around building relationships. Whether the perspective is from a psychology viewpoint using tools like Myers Briggs and others or from a...more

LawVision

Create Value to Develop Business

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Think about a time that you’ve reached out to a prospective client and received no response. There are many reasons voicemails and emails go unreturned. It could be that something personal is going on with the recipient and...more

Stange Law Firm, PC

Are You Utilizing Online Chat on Your Webpage?

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A webpage is a vital component of almost any lawyer’s or law firm’s marketing strategy. Therefore, it is imperative to have a law firm that is visibly appealing and loaded with relevant content about their practice areas....more

Passle

Paula Zirinsky of Structura Strategy Group on clients, romance, and where law firms can up their engagement game - Passle's CMO...

Passle on

Legal marketing is different from any other industry, there are unique challenges and constraints that you don't find anywhere else. With that being said, there are a lot of lessons law firms can learn from outside of legal....more

Passle

Angela Quinn of Husch Blackwell on aligning your firm around the client experience - Passle CMO Series Podcast

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A legal client's experience is defined by conversations between individuals, one-to one-emails and all the small micro-interactions that happen every day between that client and their law firm. This creates an unenviable...more

Jaburg Wilk

Do You Have a Good Pitch?

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We all have a pitch to make and the need to do so comes up all of the time. Many times, you are making a pitch unconsciously because it can be second nature for some. Think about how good your pitch could be if you actually...more

LawVision

Driving Law Firm Revenues: Quick Tips for Making Client Teams Successful

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Studies in the legal market consistently show that most client team “programs” are not doing well and that many firms do not even have a focus on key clients. Here are some quick bullet points to… Originally published...more

LawVision

Law Firm Sales: Keeping in Touch is Everyone’s Job

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I felt compelled to write this blog about keeping in touch. I am amazed at how many people who have been laid off or furloughed who have reached out to our team over the past few months. To me, this is similar to reaching out...more

International Lawyers Network

Client Retention: Tips for the Pandemic's Secret Weapon

As we edge towards the end of the third quarter of 2020 and a great deal of uncertainty still remains, the one conversation I’m having over and over again with lawyers is around how to keep current clients happy and bring in...more

Esquire Deposition Solutions, LLC

Covid-19 Lawyering Demands New Professional Skillset

To their dismay, lawyers working through the early months of the coronavirus pandemic discovered a pressing need for a skill few possessed: the ability to effectively advocate in cyberspace. The world of webcam and screen...more

LawVision

Driving Client Service and Improved Profitability through LPM

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Despite social distancing, working remotely, and the reeling economic environment, law firms must continue to provide exceptional service to their clients. Even as the pandemic rages on, the pressure that clients feel...more

Nancy Myrland - Myrland Marketing & Social...

[EP. 44] Should Lawyers Be Selling Services During This Coronavirus COVID-19 Crisis?

I’ve been asked by several people whether now is the appropriate time to sell your services, or even to cross-sell the other services in your firm. Some lawyers I have talked to have said that they think now would be a good...more

Stange Law Firm, PC

Never let a client go to bed angry

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Lots of marriage therapists tell married couples never to let their spouse go to bed angry. If there a dispute or the marital discord, many therapists tell couples to resolve it before they go to bed. Otherwise, the view...more

McManis Faulkner

Looking for a Lawyer? What to Expect - The Introductory Call

McManis Faulkner on

Finding the right lawyer may be an overwhelming task; Silicon Valley is saturated with attorneys and law firms, varying in both expertise and size. Your initial form of contact with prospective firms will likely be over the...more

Jaburg Wilk

To Understand a Client's Needs Requires Exploration

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JW Way Fundamental #4: Walk in your client’s shoes. See the world from their perspective. Empathize by understanding their fears and concerns and showing you care. Ask, “If I were in their shoes, what would I want to know and...more

International Lawyers Network

Great Relationships Start with the Basics

These days, it seems that everyone is looking for a quick fix to everything. How do I get clients fast? How can I do business development without being directly involved myself? How can I skip ahead to the final steps? ...more

Jaburg Wilk

Communicate to be Understood #3

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JW Way Fundamental #10: Communicate to be Understood "Know your audience. Use the language of your audience to write and speak clearly concisely, in away that can be easily understood." The purpose of communicating - whether...more

Jaburg Wilk

Listen Fully #2

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JW Way Fundamental #5: Listen Fully - "Listening is more than simply not speaking. Give others your undivided attention. Set aside your own judgments and preconceived notions. Listen with focus. Most importantly, listen to...more

Jaburg Wilk

Honor Your Commitments

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JW Way Fundamental #7: Honor your commitments.  "Do what you say you are going to do when you say you are going to do it. If a commitment can’t be fulfilled, tell others early and agree on a new commitment."...more

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