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LawVision

Closing Business: Understanding the Four Stages of a Business Relationship

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In today’s competitive legal market, simply knowing people isn’t enough. I often hear from clients, “She’ll definitely call me if she ever has a legal need” or “I play golf with him every week; he’ll certainly call me if he...more

Butler Snow LLP

Paranoid Androids [1]: Artificial Intelligence, In-House Counsel, and the Attorney-Client Privilege

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Many things go without saying. But the fact that attorneys wear many hats—especially those working as in-house counsel—shouldn’t be one of them. These professionals must not only appear Janus-like in their ability to...more

Robinson+Cole Data Privacy + Security Insider

American Bar Association Issues Formal Opinion on Use of Generative AI Tools

On July 29, 2024, the American Bar Association issued ABA Formal Opinion 512 titled “Generative Artificial Intelligence Tools.” The opinion addresses the ethical considerations lawyers are required to consider when using...more

IR Global

Organisation and Time Management Strategies for Lawyers

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Organisation for lawyers can be tough. Still—no matter how competent you are—a cluttered, disorganised space can negatively affect how you practice law. Whether you’ve lost your desk under a chaotic pile of papers, you’re...more

StoneTurn

Expert Series Q&A: Joe Corsello, Euclid Transactional

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Joe Corsello, Associate General Counsel & Managing Director, Claims for Euclid Transactional, shares his insights on pivoting from litigation to reps and warranties insurance, opportunities for those seeking a career in the...more

Copo Strategies + Law Firm Editorial Service

The benefits of using thought leadership as “after hours” client advocacy

Advocating for your clients through your thought leadership is a savvy way to bring about change your clients want to see, while solidifying you in the eyes of those clients as the go-to attorney for their legal or business...more

International Lawyers Network

Dishwashers, Luggage Cake & Client Retention

I’m on hold, listening to what I’m sure this company assured itself was jazzy music, while I try not to grind my teeth together. It has been four weeks since the dishwasher repairman was here to assure me that it would only...more

Jaburg Wilk

Brevity in Communication Matters

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Brevity in communications is a fundamental skill that enhances clarity and impact. It is expressing ideas concisely without sacrificing meaning or depth. By using precise language and avoiding unnecessary words, brevity...more

Stotler Hayes Group, LLC

Leveraging Response & Gratification Culture

Patience is a virtue. Or is it? These days patience seems to be a character trait that is fading fast. Clients want instant answers and fast results....more

Copo Strategies + Law Firm Editorial Service

Today’s tire kickers are tomorrow’s clients

Just because a prospective client is not ready to engage you and your law firm today does not mean all hope is lost....more

LawVision

Law Firm Sales: Reach Out With Gratitude

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Receiving acknowledgement for a job well done, or for helping another business colleague or contact, or for ongoing work received from a client, is rewarding for the recipient. The inherent message is “you matter.”...more

International Lawyers Network

Client Centricity in Practice – Part One

We recently held the ILN’s Annual Conference in Rio de Janeiro, and as part of the business sessions, our host firm, KLA Advogados, invited one of their clients to speak about “Client Centricity in Practice.” It was an...more

LawVision

Get to the Point (of Sale): Client-Facing Possibilities for Law Firm Professional Staff

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“Commitment to help.” This is, according to BTI Consulting CEO Michael Rynowecer, one of the top attributes that buyers demand from their law firms. That’s old news; here’s the new news: More and more, law firms have awakened...more

Good2bSocial

Podcast Episode 174: Timeline of an Accomplished Law Firm Senior Marketer: From Coordinator to CMO (1989-today)

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In this episode of the Legal Marketing 2.0 Podcast, Guy is joined by Jeanne Hammerstrom. Jeanne is responsible for all client-focused experiences for the firm as well as business development, marketing communications, and...more

LawVision

Closing Business:  Four Stages of a Business Relationship

LawVision on

A number of scholars have studied relationship development and the science/psychology around building relationships. Whether the perspective is from a psychology viewpoint using tools like Myers Briggs and others or from a...more

Troutman Pepper

What I Learned From Meeting With 100 Clients

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At the end of last year, several Troutman Pepper attorneys asked my Client Care team to report on trends we saw in the last 12 months and our advice for 2022....more

Troutman Pepper

Five Ways for Associates to Add Value

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This month, Troutman Pepper held its first associates retreat. The event included plenty of time for associates to build relationships in person after two years of remote working, as well as substantive programming to help...more

McManis Faulkner

Is Your Communication Toolbox Growing?

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Take a quick look in my garage and you will see boxes filled with tools.  At first glance, many of them appear to be doubles of the same tool.  You may ask, ‘why so many of the same tools?’  I would answer, ‘take a closer...more

UB Greensfelder LLP

Lawyers are Responsible for Ensuring Effective Communication with Clients when Faced with Language or Other Communication Barriers

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Regardless of communication barriers that various client circumstances may present, lawyers owe their clients the duties of competent representation and effective communication...more

Passle

Paula Zirinsky of Structura Strategy Group on clients, romance, and where law firms can up their engagement game - Passle's CMO...

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Legal marketing is different from any other industry, there are unique challenges and constraints that you don't find anywhere else. With that being said, there are a lot of lessons law firms can learn from outside of legal....more

Passle

Angela Quinn of Husch Blackwell on aligning your firm around the client experience - Passle CMO Series Podcast

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A legal client's experience is defined by conversations between individuals, one-to one-emails and all the small micro-interactions that happen every day between that client and their law firm. This creates an unenviable...more

Butler Snow LLP

Trial Lawyer Roundtable

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It is 2022 and we are ready to be back in the courtroom. For the past two years, most civil trials have come to a grinding halt due to the COVID-19 pandemic. However, lawyers, judges and litigants alike are eager to return to...more

Blattel Communications

What the Pandemic Teaches Us About Clear Messaging and Crisis Communications

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The pandemic has been marked by times when the public health messaging driving mainstream behavior has been altered, or even reversed in short order. •No need to wear masks. •You need to wear a mask. •You need to wear...more

Jaburg Wilk

Deliver Outstanding Advice

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Delivering outstanding advice to your client or customer is what you should strive for. My firm has defined its culture and “Deliver Outstanding Legal Advice” is fundamental #1 of the JW Way. Without this, nothing else we do...more

U.S. Legal Support

A Look at ABA Ethics Opinion 498 and What it Means for Your Firm

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Since the COVID-19 pandemic began approximately a year ago, millions of lawyers across the United States very quickly went from working in an office to working elsewhere. Home, a home office, a spare bedroom, their dining...more

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